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 Customer Services

Help Desk

If you need assistance whilst you are in Queens Arcade please contact one of the security or cleaning staff or call at the Centre Management Office, which is located next to County Bookshops on the lower mall at the Queen Street entrance.

Our staff will do their best to make your visit to Queens Arcade a pleasant and enjoyable experience. If you should wish to comment on any aspect of your visit to the Centre please do not hesitate to get in touch.
Our address for correspondence:
Centre Management
35 Queens Arcade
Queen Street
CF10 2BY
Our telephone number: 029 2022 3581
Our fax number: 029 2022 0977

Public Facilities

The ladies, gents, disabled and parent baby-change facilities are located near the Queen Street entrance on level 1. There is also a disabled toilet in the link area, level 2.
We have 3 public lifts ­ one near Queen Street entrance next to Simply the Best on Level 1 or Game on Level 2 and another near the Working Street entrance next to The Pier. Another in the Link area near Computer World.
Cash Machine, public telephones, photo-booth and scales
These are all located on level 2 in the link area.
Lost Children
If you lose your child, contact either a patrolling security officer, ask at a shop unit or call in at centre management.